Shipping And Return Policy


Shipping Policy

All items are professionally packed and insured when shipping. In most cases the item will be shipped that same business day or within one business day. A tracking number will be provided to you upon shipment.

Return Policy

A Return Authorization Number is required for all returned items. Items can be returned for a full refund less shipping and handling within 7 days of receiving them. Please contact us by email or phone for a Return Authorization prior to shipping any items or no credit may be issued. ALL Shipping charges for returned items are the responsibility of the customer. Only Unused and Undamaged Items may be returned.  Rug pads are custom cut for each order and as such are non-refundable.

After receiving a Return Authorization Number, the Returned items should be properly packaged and shipped prepaid to the address below:

  • FINE WOOL RUGS
  • Attn: Marco, S & H
  • 40 Universal Place
  • Carlstadt NJ 07072

 

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